About Us

Built Around Outdoor Use

rtic applies the following customer standard: the product assortment covers hard-sided, wheeled, personal, backpack, and soft coolers, insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use; for completeness, the catalog is intended for beverage temperature control, food and gear transport, trips, recreation, and daily routines as described on product pages.

Our Customer Commitment

Customers dealing with rtic should understand that customers receive free standard U.S. delivery, tracking, 30-day voluntary returns and exchanges, plus merchant-funded approved return freight; the customer experience is built around useful catalog information, straightforward ordering, shipment visibility, and practical support.

Information on Each Listing

The documented approach of rtic is as follows: buyers are encouraged to confirm specifications and follow the listed care and safety directions; at the same time, sizes, materials, capacity, care guidance, and safety information are stated only when supported by the applicable product record.

Responsible Store Information

For practical purposes when ordering from rtic, email support is available at support@chilltrailco.shop; where relevant, customers may also call 512-587-0059; at the same time, the complete physical address, also used for approved returns unless written instructions say otherwise, is 4678 Sundown Ln, Memphis, Tennessee, 38109, United States; for completeness, this website is operated for customers by rtic.