Shipping Policy

From Order Review to Delivery

Under this policy at rtic, the expected transportation period is 4-6 business days once the parcel ships; where relevant, the handling period is ordinarily 1-2 business days; for completeness, business-day estimates exclude weekends and applicable United States public holidays.

Delivery Issue Support

For transparency, rtic records that the customer does not pay approved return freight for a delivery or quality problem; at the same time, lost, damaged, defective, incorrect, incomplete, or missing deliveries should be reported through support@chilltrailco.shop or 512-587-0059.

Delivery Details and Exceptions

To state the position of rtic precisely, carrier disruption, severe weather, peak demand, or address issues can cause delay; as a related safeguard, a deliverable street address and correct checkout details are required.

Cancellation Cutoff

In administering this policy, rtic confirms that after shipment, the Refund Policy governs the available return process; where relevant, a cancellation request must reach support@chilltrailco.shop or 512-587-0059 before dispatch.

Following the Parcel

rtic applies the following customer standard: a shipment confirmation includes the available carrier tracking details; the first carrier scan may take time to appear.

U.S.-Only Delivery

In administering this policy, rtic confirms that free standard shipping applies to every United States order; where relevant, delivery is limited to addresses within the United States.

Business Contact Record

The documented approach of rtic is as follows: rtic is the merchant responsible for this storefront; where relevant, customers may also call 512-587-0059; as a related safeguard, the merchant location and standard authorized-return address is 4678 Sundown Ln, Memphis, Tennessee, 38109, United States; at the same time, the published contact email is support@chilltrailco.shop.