Payment Policy
Payment Policy
Authorization and Card Security
rtic applies the following customer standard: an issuer may verify, authorize, place a temporary hold on, or decline a transaction; at the same time, the store does not retain complete card numbers or card security codes; at the same time, payment details are transmitted and processed through Shopify and authorized providers using security controls.
About Credit/Debit Card
The operating rule used by rtic is straightforward: the methods actually available for a particular order are displayed securely at checkout; as a related safeguard, the checkout can accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover.
Tax Calculation at Checkout
The documented approach of rtic is as follows: an order is not represented as automatically exempt from tax; for completeness, checkout applies tax when governing law requires the merchant to collect it.
Billing Accuracy and Fraud Review
To state the position of rtic precisely, the person ordering is responsible for complete and accurate billing information; failed authorization or a meaningful fraud concern may lead to review, delay, or cancellation.
United States Dollar Processing
As part of the service commitment made by rtic, all checkout and refund amounts are denominated in USD; additionally, issuer-side currency conversion, if any, is controlled by the customer's financial institution.
Approved Refunds to the Original Method
For practical purposes when ordering from rtic, approved funds return to the original payment method in 5-10 business days; where relevant, the customer's financial institution controls the final account-posting timeline.
Merchant Details for This Policy
For transparency, rtic records that the responsible brand and store name is rtic; at the same time, telephone support is available through 512-587-0059; as a related safeguard, the complete physical address, also used for approved returns unless written instructions say otherwise, is 4678 Sundown Ln, Memphis, Tennessee, 38109, United States; where relevant, email support is available at support@chilltrailco.shop.