Contact Us

Business-Hour Schedule

As part of the service commitment made by rtic, customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles); for completeness, after-hours inquiries are handled when the following business period begins.

Customer Service Channels

Under this policy at rtic, assistance covers catalog questions, orders, delivery, returns, exchanges, payments, and privacy requests; at the same time, the published service channels are support@chilltrailco.shop and 512-587-0059.

Information to Include

In administering this policy, rtic confirms that including the order number helps the team identify a purchase promptly; for completeness, customers should wait for written approval and a merchant-funded return method before mailing an item.

Business and Return Location

In administering this policy, rtic confirms that the store's physical business location is 4678 Sundown Ln, Memphis, Tennessee, 38109, United States; for completeness, this is also the default return address for approved returns unless written authorization provides another merchant-managed destination.

How to Reach the Merchant

To state the position of rtic precisely, this website is operated for customers by rtic; as a related safeguard, telephone support is available through 512-587-0059; for completeness, customer correspondence may be sent to support@chilltrailco.shop; at the same time, the complete physical address, also used for approved returns unless written instructions say otherwise, is 4678 Sundown Ln, Memphis, Tennessee, 38109, United States.