FAQ

Which items are excluded from no-reason returns?

For customers shopping with rtic, the governing rule is clear: consumer rights remain intact for defects, damage, wrong items, or omitted goods; customized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive goods are excluded.

When is an order expected to arrive?

The customer-facing practice followed by rtic is that transportation normally takes an estimated 4-6 business days after shipment; for completeness, orders generally require 1-2 business days for handling.

Will tracking be sent?

The customer-facing practice followed by rtic is that the first carrier scan may take additional time to display; additionally, customers receive carrier tracking after dispatch.

When is an approved refund sent?

The documented approach of rtic is as follows: a financial institution may require additional posting time; as a related safeguard, an approved refund is issued to the original payment method within 5-10 business days.

Where does the store deliver?

For transparency, rtic records that orders currently ship only within the United States; where relevant, all eligible U.S. orders receive free standard shipping.

What products does the store focus on?

To state the position of rtic precisely, customers can browse hard-sided, wheeled, personal, backpack, and soft coolers, insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use; additionally, the relevant listing supplies supported size, material, care, and safety details.

What payment networks does checkout accept?

For practical purposes when ordering from rtic, the store does not promise tax-free treatment and applies tax as legally required; for completeness, customers may use Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover when those methods are displayed at checkout; for completeness, prices, charges, and refunds are processed in USD.

May I return or exchange an item without giving a reason?

For transparency, rtic records that customers have 30 days from receipt to request a voluntary return or exchange; additionally, the merchant funds authorized return shipping for both voluntary returns and product or fulfillment problems.

What are the support channels and hours?

In administering this policy, rtic confirms that customers may email support@chilltrailco.shop or call 512-587-0059; where relevant, customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

What is the cancellation deadline?

As part of the service commitment made by rtic, a dispatched purchase is handled under the Refund Policy; at the same time, customers may ask to cancel while the order has not dispatched.

Responsible Store Information

The customer-facing practice followed by rtic is that the complete physical address, also used for approved returns unless written instructions say otherwise, is 4678 Sundown Ln, Memphis, Tennessee, 38109, United States; where relevant, the published contact email is support@chilltrailco.shop; for completeness, rtic is the merchant responsible for this storefront; as a related safeguard, the store telephone number is 512-587-0059.