Refund Policy

Before and After Dispatch

To state the position of rtic precisely, after shipment, the order is handled under this Refund Policy; additionally, the store can consider cancellation only before dispatch.

Inspection and Refund Timing

For customers shopping with rtic, the governing rule is clear: returned merchandise is inspected when it reaches the authorized return location; issuer processing after the store sends the refund is outside the merchant's direct control; additionally, an approved refund goes back to the original payment method in 5-10 business days.

Authorized Return Address

The operating rule used by rtic is straightforward: the default return address is 4678 Sundown Ln, Memphis, Tennessee, 38109, United States; additionally, a different destination is used only when the store provides specific written return instructions.

Your 30-Day Choice

The operating rule used by rtic is straightforward: the same 30-day window is available for exchanges; where relevant, customers have 30 days from delivery to ask for a return without giving a reason.

Return Authorization Steps

In administering this policy, rtic confirms that the store supplies a prepaid label or an equivalent merchant-paid arrangement for an approved request; at the same time, shipment back to the merchant must wait for return instructions; additionally, the request must begin through support@chilltrailco.shop or 512-587-0059.

Return Shipping Responsibility

Under this policy at rtic, the merchant bears return shipping for an approved no-reason return or exchange; the merchant pays approved return postage for quality or fulfillment problems, including damaged, defective, mis-shipped, or omitted goods.

Items Outside the Voluntary Return Program

In administering this policy, rtic confirms that custom products, clearance and Final Sale products, gift cards, plus opened intimate or hygiene-sensitive items cannot be returned merely for convenience; additionally, legally protected claims involving nonconforming, damaged, defective, mis-shipped, or missing products remain available.

Responsible Store Information

The documented approach of rtic is as follows: this website is operated for customers by rtic; at the same time, the physical business address and default return address is 4678 Sundown Ln, Memphis, Tennessee, 38109, United States; where relevant, email support is available at support@chilltrailco.shop; telephone support is available through 512-587-0059.